Updates - Click on Home: IHWD News and Information
Updates - Click on Home: IHWD News and Information
4/24/2024
We have not received any reports of discolored water from customers in 2 weeks. Please report any water issues as soon as possible.
3/12/2024 - Discolored Water
A few weeks ago we were notified by several customers that they were seeing discolored water. We notified all customers of this issue and what steps we were taking to mitigate the issue. Since that time we have responded to every customer who has reached out to us directly.
This problem is occurring mainly in Zone 2 (middle valley), with no reports in Zone 3 (upper valley) and only a few in Zone 1 (lower valley). This is making it more difficult to troubleshoot because the water comes from the treatment plant first to Zone 1 and then up to Zone 2. We are investigating if this could be originating in Zone 2 and what the cause could be.
Here is what we are doing to troubleshoot this issue:
Source water discoloration - we are reducing the pumping from the gallery well to see if that makes a difference.
Hydrant flushing - we are performing the annual systematic hydrant flushing early to clear naturally occurring sediment and any discolored water
Fire Hydrant Water Use - it is possible that unauthorized hydrant use could be stirring up the main lines. Please let us know if you see anyone, other than IHWD or Headways Consultants, tampering with a hydrant.
We can only respond if we are aware of and issue. Please let us know if you are seeing discolored water, and if the discoloration continues. If you call outside of business hours, please leave a voice message.
2/24/2024
We continue to receive reports of discolored water in Zones 1 and 2. This is the lower part of Indian Hills near 285 up to Comanche where you turn to go to Mt. Falcon.
We have been investigating this since Wednesday, 2/21. Operations has been flushing the hydrants in both Zones to clear the discolored water.
The water is safe. Chlorine levels are in the normal allowed range. Test results indicate 2.0 and the required range is .4 - 4.0. BACt test results are negative.
We will continue to do everything we can to figure out why our source water is discolored and will post updates as we have them.
2/21/2024
We are receiving reports of discolored water in Zones 1 and 2. Several hydrants have been flushed to clear the water and we are investigating further. Hydrant flushing can stir up sediment in the water lines, so please avoid doing laundry until the water is clear.
It is helpful for us to know what areas are affected. Please report your address if your water is discolored.
We will send an update as soon as we have new information.
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2022-10-28 From Colorado Water Loss Initiative
7 Colorado WATER FACTS:
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The Call Before You Dig law requires that you call 811 or go online to colorado811.org to request utility locates before starting any project that includes digging. The utility companies, including IHWD, will mark buried utility lines within a couple of days.
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8/9/2021 Please sign up for Operations Status, Notification, and Information Blog:
https://indianhillswater.com/operations
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4/28/2021 80454 Garden and Planting Information on the Customer tab. Learn about native plants, xeriscape, and rain barrel use for our planting zone.
P.O. Box 710
4491 Parmalee Gulch Rd.,
Indian Hills, CO 80454
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